We offer a reality-based return policy allowing you to be able to exchange/return merchandise damaged on delivery or before you picked it up. However, all products have some differences in wood grains, color and texture and will not be accepted for exchange or returned for these or other aesthetic reasons.

Every piece of wood is unique – no two pieces are exactly alike and no one piece of wood product is perfect no matter how much you pay for it.

Returns and exchanges are expensive and significantly increase the price of materials. Many years of adherence to this policy allow us to offer you the service, quality and delivery you expect. We ask that you do your part by carefully measuring, trying-out, and making an informed final decision on items and quantities before placing your order. A deposit is required on special orders.

Products cannot be returned without prior authorization. ALL returns are subject to a restocking and/or handling fee. Special order items, in particular, may not be returnable under any circumstances. “Disproportional” amounts returned compared to the initial purchase will result in higher return charges (e.g., if you would buy 100 pieces and return 50 pieces). (Another example would be a shipment of random length materials and only short pieces are returned.) Management reserves the right to issue “in-store” credit only on any return. No returns will be allowed more than 30 days after purchase. Please see our terms and conditions on the reverse of any receipt. All material must be in resale-able condition and in its original packaging as applicable. Material that was not purchased from us; has been painted, stained or cut; is weathered or abused cannot be accepted for return.

If accepted for credit, a heavy return charge will be assessed. There may be a substantial time delay in processing a credit since we must first return the item ourselves to our supplier. In many cases, this may require their personal inspection of the items before a credit request can be processed by them. Delay times of up to three weeks are not unusual to process a special order return and credit. This reflects the policies and procedures of our own suppliers. In other words, in many cases, you will NOT receive an instant credit.

If the item being returned was sold as a random length item – meaning a variety of lengths were shipped originally; the tally of the quantity returned must be representative of that that was shipped. For example, if siding was shipped with the following lengths—10/6’, 12/8’, 14/12’, 8/14’, and 10/16’—a return of just the 6’ pieces is unacceptable.

Unless an error was made on our part and we were allowed a timely opportunity to remedy the issue, any cut item cannot be returned under any circumstances. This includes special match lots of trim, mouldings, sidings, shop work, etc.

In their original state, this type of item comes in long lengths (generally 60’) and is then cut to a customer’s specific needs. Understandably, once cut, their flexibility to be resold/re-used by another customer diminishes greatly. This issue increases with shorter pieces. As a general rule, this type of product cannot be returned to Front Range Lumber.

Custom mixed paint cannot be returned.

Any door or window ordered for a customer cannot be cancelled, altered, exchanged or returned for any reason after time of ordering. At the time of ordering, we will  be asking  for a deposit and for you to sign an acknowledgement approving that order in all respects. While that shipment may still be weeks away, please realize that parts may have  to be ordered, the door/window may be produced awaiting transit, etc. that commit the manufacturer, Front Range Lumber and yourself to that order. A guiding principle should be to measure and verify details twice and order once!

Due to the fragile nature of siding products, ALL siding products special ordered are not returnable.

For perhaps obvious reasons, we sell many items in bulk (e.g., 50# boxes of nails) at a “discounted” price from the “per each” (pound, etc) price. These reasons are led by the fact that there is reduced handling cost and effort counting/measuring in selling these items in bulk. Upon any return, you may be credited a disproportionate price to adjust for the higher “each” price. For example, if you buy a 50# box of nails and return 47#, we will issue a credit adjusting to include the price you should have paid for the 3#.  In other words, the individual per pound price is more than the “box” per pound” price

Unless an error has been made on our part, no portion of any type of delivery charge is refundable. If a return requires us to come to your jobsite to pickup material, there will be a trip charge assessed (deducted) from the ultimate credit issued to you to offset that truck/driver cost. Customers must report any shortages/discrepancies/damage to Front Range Lumber within 48 hours after receipt of any pickup at our store or delivery to your site.