Our delivery policy is very competitive and liberal. Front Range Lumber currently delivers at no charge except for a fuel surcharge within the extended Denver metro area on a wide range of building materials. We attempt to meet any reasonable need of our customers in timing, location and placement. Most of our deliveries are consistently completed within a 24-hour time period. The most difficult factor in our customer's satisfaction with our deliveries is the timing of any particular delivery. Weather conditions, traffic, staffing, distance, incorrect addresses, and communication issues - all add to the challenge of completing deliveries. Please plan ahead to sufficiently consider these conditions. Due to the high cost of fuel, we are currently assessing a $15 fuel surcharge on all loads. This supersedes any previous information. This policy is subject to change, without notice.

Phone numbers are a must. We must HAVE a number that will be answered. Despite our best efforts, we have a steady occurrence of incorrect addresses and/or directions. The added lack of communication may prevent your delivery from occurring in a timely manner.
 

We ask that you look around for obstacles that will delay/prevent your delivery from occurring. Very common examples include street work blocking access to the job, aggressive dogs, locked gates, full driveways, no-one on-site, and other suppliers on site. Even the simplest factor – having enough room available to unload, can be a factor.

A fully refundable (in full) pallet charge(s) will be assessed on deliveries with large numbers of bags of concrete. Concrete: over 20 bags – we must have help – able bodied help, unless we are able to send our forklift truck.

Weather/Safety

It is always at our driver’s discretion to proceed on a delivery based on the weather and other circumstances. This includes unsafe conditions excluding weather. Understandably, our drivers are charged with the responsibility of operating our vehicles legally and safely.

Door/Window Deliveries

Generally, we cannot hand unload materials that we can dump, for example CDX plywood – fork or “dump” only. Clearly, we hand unload doors, windows, etc.

Cash on Delivery – COD

Cash on delivery means just that. Regrettably, without payment, our drivers are not authorized to leave materials.

Forklift Unloads

It is always the FINAL discretion of our driver if he can place the load where desired, he has the responsibility to prevent damage and injury, and avoid getting stuck. We cannot rooftop load any materials, this extends to loading through windows, etc. Extra care in scheduling these deliveries is necessary. The carrying limit is around 4500 pounds per unit/pallet/bundle. Material over 16’ in length may be an issue, generating the need for more maneuvering room. Alleys present obvious challenges based on the restricted space generally available. We will not go over landscaped areas with sprinkler systems. We do not unload on fresh concrete (less than a month old) as it may get damaged. Based on the type of equipment, tire marks may leave a temporary marking on concrete, driveways, etc.

Oversized Loads

Items over approximately 36’ in length will require special handling. This may include an oversized load permit from the state transportation department. This cost is $17, which we must pass on to you, without additional fees. Please verify that there will be enough room on site to accept larger loads.

  

Drywall – “Stocked”

Similar to rooftop deliveries, drywall can be stocked into your job by our suppliers. This accomplishes a lot of the hard work as the sheets are roughly distributed in various rooms. Again, there is an additional fee – well worth it, contact us for timing and costs. We need help on drywall deliveries – please arrange to have at least one person on-site to assist us.

Long Distance

Front Range Lumber delivers throughout the state at a charge. Please contact us for the charge for this. We find that we are very competitive in price and service. Note that outside of the metro area, we will be collecting only the state sales tax at 2.9%, resulting in savings that generally offset our delivery fee to you.

Minimum Delivery/Credit Pickups

Some deliveries are quite small, substantially adding to costs and delays. Front Range Lumber reserves the right to refuse any delivery deemed unsafe or based on its distance, size or difficulty. Due to the cost of running a delivery fleet, we may not pickup returns on materials that were over-ordered/misordered. Return charges and trip charges could exceed the value of that material.